How to Order

Simple 6-Step Process from Inquiry to Delivery

1

Tell Us Your Needs

Send us your requirements via email or WhatsApp. We reply within 2 hours during business hours.

  • Required: Power capacity (kW/kVA), application scenario, voltage & frequency
  • Optional: Preferred engine brand, generator type, ATS requirement, climate conditions
2

Get Professional Quotation

Receive detailed quotation within 24 hours, including:

  • ✅ Recommended model & configuration
  • ✅ Detailed price breakdown (equipment + shipping + accessories)
  • ✅ Technical specifications
  • ✅ Delivery timeline & payment terms
3

Confirm Order & Payment

After confirming the quotation, we sign a purchase contract.

  • Payment: 30% T/T deposit, 70% before shipment
  • Accepted: T/T (Telegraphic Transfer), L/C at sight (negotiable)
4

Production & Quality Control

Rigorous quality control at every stage:

  • Standard models: 7-15 days production
  • Custom models: 30-45 days
  • 6-step QC: incoming → assembly → no-load test → load test → full-load run → final inspection
5

Shipping & Delivery

Professional export packing and worldwide shipping:

  • Packing: Standard export wooden case / pallet
  • Terms: FOB Shenzhen/Guangzhou, CIF destination port
  • Methods: Sea freight (FCL/LCL), land transport, air freight (urgent)
6

After-Sales Support

We stand behind every product we sell:

  • ✅ 1 year / 1000 hours global warranty
  • ✅ 24-hour technical hotline
  • ✅ Remote technical guidance
  • ✅ Fast spare parts delivery
  • ✅ Optional annual maintenance contract

💳 Payment & Trade Terms

💰
Payment

30% deposit + 70% before shipment

📦
MOQ

1 unit (single order accepted)

🚚
Delivery

7-15 days (standard models)

🛡️
Warranty

1 year or 1000 hours

Frequently Asked Questions

Q: What is the minimum order quantity?

A: 1 unit. We accept single unit orders with no minimum requirement.

Q: Can you customize the generator to my requirements?

A: Yes, we support full customization including voltage, frequency, noise level, container size, and special accessories.

Q: What payment methods do you accept?

A: T/T (Telegraphic Transfer) is preferred — 30% deposit, 70% before shipment. L/C at sight is also negotiable.

Q: How long does delivery take?

A: Standard models: 7-15 days. Custom models: 30-45 days. Some popular models (100-500kW) may be in stock.

Q: Do you provide installation support?

A: Yes. Free installation in Guangdong province. For other regions, we provide remote technical support and detailed manuals.

Q: Can you provide CE certification?

A: Yes, CE certification is available upon request for applicable products.

Ready to Get Started?

Send us your requirements and get a free quote within 24 hours.

Get Free Quote →

WhatsApp: +86 135-5383-8770 | 24h response